Frequently Asked Questions
Everything you need to know about AC Infinity products, shipping, and support.
What is the standard shipping time for AC Infinity orders?
Orders are typically processed within 1-2 business days. Domestic shipping within the United States usually takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer a warranty on your ventilation and environmental controls?
Yes, all AC Infinity products are covered by a 2-year limited warranty from the date of purchase. This covers any defects in materials or workmanship under normal use.
What is your return policy for home climate gear?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, you can initiate a return through our customer portal for a refund or exchange.
Are AC Infinity controllers compatible with other brands' fans?
Our UIS (Universal Intelligent System) controllers are designed to work seamlessly with AC Infinity products. However, we offer UIS adapters that allow compatibility with many third-party fans and grow lights using standard RJ11 or RJ12 connections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor the delivery status in real-time.